1. Acceptance of terms
By accessing or using the Suret Alive website and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Services
Suret Alive offers the following services:
- Deep Core Club, offering weekly studio group fitness classes in Wolwespruit, Pretoria
- Private fitness training sessions (one-on-one)
- Corporate deep health coaching and wellness sessions
- Online fitness programmes (digital, self-paced)
- Digital guides and physical equipment available through our shop
3. Deep Core Club membership
The Deep Core Club is a subscription-based studio class that runs every Wednesday from 08:15 to 09:15 at the Wolwespruit studio, 501 Jochemus Street, Erasmuskloof, Pretoria.
- After paying, you complete a short intake form (your health background and our exercise acknowledgements). It must be completed before your first session, and we'll remind you by email until it is
- Your first payment covers the rest of the month in which you join (a pro-rata amount). If you join on or after day 25 of the month, your first payment also covers the following month in full, so you are never charged twice within a few days (for example, if you join on 28 October, your first payment covers 28 October to 30 November and your next payment is on 1 December). After that, your membership is billed via PayFast recurring subscription on the 1st of every month, or once a year on the 1st if you choose the annual plan
- With the monthly equipment bundle, the discount applies to the membership part of your first payment (including the following month when you join late in the month), and the foam roller and mat are a once-off charge in your first payment
- Your subscription continues until it is cancelled
- Monthly memberships need one calendar month's notice to cancel. Notice given on the first two business days of a month ends your membership on the last day of that month. Notice given after that ends it on the last day of the following month, with your final payment on the 1st of that month. For example, notice given on 1 or 2 October 2026 ends your membership on 31 October 2026, and notice given from 3 October 2026 onwards ends it on 30 November 2026. Business days exclude weekends and South African public holidays
- Annual memberships: cancelling stops your next yearly renewal, and your membership continues until the end of the year you have paid for. If you cancel within 7 days of a yearly renewal payment, that renewal is refunded in full and your membership ends straight away. This does not apply to your first annual payment
- You can give notice on our cancellation page or by emailing hello@suretalive.com. You keep your place in the class until your membership ends, and your PayFast subscription stops automatically after your final payment
- The studio is closed on certain public holidays, during Suret's leave and over the festive season. Closure dates are communicated in advance wherever possible. Your membership and your place in the class continue during these periods, and membership fees are not refunded or reduced for classes that do not take place
- Membership prices may change for new members. Existing members keep the price they signed up at
- All members are required to bring their own foam roller and exercise mat to every session
- Suret Alive reserves the right to cancel or reschedule classes with reasonable notice
- No refunds are provided for missed sessions
4. Private fitness training
Private fitness training is a monthly subscription for one-on-one sessions with Suret, once, twice or three times a week.
- After paying, you complete a short intake form (your health background and our exercise acknowledgements). It must be completed before your first session, and we'll remind you by email until it is
- Your first payment covers the rest of the month in which you sign up (a pro-rata amount). If you sign up on or after day 25 of the month, your first payment also covers the following month in full, so you are never charged twice within a few days (for example, if you sign up on 28 October, your first payment covers 28 October to 30 November and your next payment is on 1 December). After that, your monthly fee is billed in advance on the 1st of every month via PayFast recurring subscription
- Your subscription continues until it is cancelled
- One calendar month's notice is required to cancel. Notice given on the first two business days of a month ends your subscription on the last day of that month. Notice given after that ends it on the last day of the following month, with your final payment on the 1st of that month. For example, notice given on 15 October means your final payment is on 1 November and your sessions continue until 30 November. Business days exclude weekends and South African public holidays
- You can give notice on our cancellation page, by emailing hello@suretalive.com or by letting Suret know directly. You will receive your end date by email, and your PayFast subscription stops automatically after your final payment
- Changing how often you train (for example from once to twice a week) is arranged with Suret. Your current plan ends at the end of the month and your new plan starts on the 1st of the next month
- No sessions take place on certain public holidays, during Suret's leave or over the festive season. Closure dates are communicated in advance wherever possible. Your subscription and your regular time slot continue during these periods, and fees are not refunded or reduced for sessions that do not take place
- No refunds are provided for missed sessions
5. Digital products
All digital products (programmes and guides) are delivered electronically and are non-refundable once downloaded or accessed. Please review all product descriptions carefully before purchasing.
6. Physical products
Physical products (foam rollers and exercise mats) are subject to availability and are collected at the Wolwespruit studio (or at your first class). We do not deliver. Suret will contact you after payment to arrange collection. Returns are accepted within 7 days of collection for unused items in original packaging.
7. Health disclaimer
Suret Alive's coaching, classes and programmes are intended for general wellness and fitness purposes. They are not a substitute for professional medical advice, diagnosis or treatment. Always consult a qualified healthcare provider before beginning any new exercise programme, especially if you have a pre-existing medical condition or injury.
By participating in any Suret Alive class, programme or session, you acknowledge that you do so at your own risk and that Suret Alive is not liable for any injury, loss or damage arising from participation.
8. Intellectual property
All content on the Suret Alive website, including text, images, programme materials and digital guides, is the property of Suret Alive and may not be reproduced, distributed or used without prior written permission.
9. Changes to these terms
We reserve the right to update these Terms of Service at any time. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.
10. Governing law
These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.
11. Contact
For any questions about these terms, please contact us at hello@suretalive.com.