1. Who we are
Suret Alive is a lifestyle and deep health coaching business operated by Suret, based in Pretoria, Gauteng, South Africa. Our website address is suretalive.com. You can contact us at hello@suretalive.com.
2. What information we collect
We collect information you provide directly to us, including:
- Name and email address when you subscribe to our newsletter or submit a contact form
- Name, email address and payment details when you purchase a product or membership
- Phone number if you choose to provide it in our contact form
- Any information you include in messages sent to us
3. How we use your information
We use the information we collect to:
- Process your orders and manage your membership subscription
- Send you the newsletter or free resources you have requested
- Respond to your enquiries and provide customer support
- Send you updates about new programmes, classes or products (you can unsubscribe at any time)
- Improve our website and services
4. Payment processing
All payments are processed securely through PayFast, South Africa's leading payment gateway. We do not store your card details on our servers. PayFast's privacy policy governs the handling of your payment information. Visit payfast.co.za for more information.
5. Email marketing
If you subscribe to our newsletter, your email address is stored with MailerLite, our email marketing provider. You can unsubscribe at any time using the link at the bottom of any email. We will never sell or share your email address with third parties.
6. Your rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for us to use your information at any time
To exercise any of these rights, please contact us at hello@suretalive.com.
7. Cookies
Our website uses minimal cookies for essential site functionality. We do not use tracking or advertising cookies.
8. Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.
9. Contact
If you have any questions about this privacy policy, please contact us at hello@suretalive.com.