1. Who we are
Suret Alive is a lifestyle and deep health coaching business operated by Suret, based in Pretoria, Gauteng, South Africa. Our website address is suretalive.com. You can contact us at hello@suretalive.com.
2. What information we collect
We collect information you provide directly to us, including:
- Name and email address when you subscribe to our newsletter or submit a contact form
- Name and email address when you purchase a product or membership (your card details are entered on PayFast, not on our website)
- Phone number if you choose to provide it in our contact form or waiting list form
- Any information you include in messages sent to us
- Health and background information you give us in our client intake form, as described in section 3
- Your email address when you download a free guide from our website, so we know who received it (we do not add you to our newsletter unless you sign up for it)
We also collect some information automatically when you use our website, through cookies and similar technologies, as described in section 8.
3. Health information in our intake form
Before you start the Deep Core Club or private training, we ask you to complete an intake form. It includes your age, emergency contact, injuries, medical conditions, pregnancy status and a physical activity readiness questionnaire (PAR-Q). Health information is special personal information under POPIA, so we only collect it with your explicit consent, which you give by ticking the consent box on the form.
We use this information only so Suret can coach you safely, adapt sessions to your body and contact your emergency contact if needed. It is not shared with anyone else.
Your completed form is stored securely on our website in encrypted form, together with the date and time you submitted it and the terms you agreed to, so there is a reliable record for your safety and ours. Only Suret Alive's administrators can view it, through a password-protected admin area that also requires a second verification code. A copy is also emailed to Suret, and you receive a copy of your own answers by email.
We keep your intake forms while you train with us and for a reasonable period afterwards, in case they are needed for a claim or query about your training. You can ask us to delete them at any time by emailing hello@suretalive.com. If you train with us again after 12 months, we will ask you to complete a new form so that your information is up to date.
4. How we use your information
We use the information we collect to:
- Process your orders and manage your membership or subscription
- Coach you safely, using the information in your intake form
- Send you the newsletter or free resources you have requested
- Respond to your enquiries and provide customer support
- Send you updates about new programmes, classes or products (you can unsubscribe at any time)
- Understand how visitors use our website and measure our advertising on Facebook and Instagram
- Improve our website and services
5. Payment processing
All payments are processed securely through PayFast, South Africa's leading payment gateway. We do not see or store your card details. PayFast's privacy policy governs the handling of your payment information. Visit payfast.co.za for more information.
6. Email marketing
If you subscribe to our newsletter, your email address is stored with MailerLite, our email marketing provider. You can unsubscribe at any time using the link at the bottom of any email. We will never sell your email address or share it with third parties for their own marketing.
7. Your rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for us to use your information at any time
- Object to the use of your information for marketing
- Lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za)
To exercise any of these rights, please contact us at hello@suretalive.com.
8. Cookies and tracking
Our website uses cookies and similar technologies for the following purposes:
- Essential: your browser's local storage remembers your cart, your checkout email and whether you have already seen our newsletter pop-up. This information stays on your device.
- Advertising and analytics (Meta Pixel): we use the Meta Pixel from Meta Platforms (Facebook and Instagram). It sets cookies and sends Meta information such as the pages you visit, your browser and device details and your IP address. This helps us understand how visitors use our website and show relevant adverts to people who have visited it. Meta processes this information under its own privacy policy, and this may involve transferring it outside South Africa.
- Embedded content: our contact page shows a Google Map and our About page plays radio clips from Chai FM. These services may set their own cookies when you view them.
You can block or delete cookies in your browser settings, and you can manage how Meta uses your information for adverts in your Facebook ad preferences. Blocking cookies will not stop our website from working.
Activity records
To keep our website secure, help you if something goes wrong, and resolve any questions or disputes about payments, memberships or cancellations, our website keeps a record of the steps you take when you fill in our forms, check out, pay through PayFast or give notice. This includes the date and time, the step and any error message you saw, your email address, your IP address and your browser type, and a record of the emails we send you. It does not include your intake form answers, passwords or card details. This record does not use cookies and is not shared with anyone. Only Suret and our website administrator can see it, in our password and two-factor protected admin area. We keep it for 3 years, the period in which a claim about a payment can be made, after which it is deleted automatically.
9. Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.
10. Contact
If you have any questions about this privacy policy, please contact us at hello@suretalive.com.